Client: SCOTIABANK
Our Client's Challenge:
Scotiabank bought JP Morgan Chase credit card portfolio, bought Tangerine and MD Financial.
The Solution We Provided:
Led Real Estate, Network, Telephony, Infrastructure to build new Ottawa and Toronto Contact Centre facility as parts of JP Morgan Chase credit card acquisition. For Tangerine ensured all employees were integrated into the HR service delivery model. MD Financial built business case for HR M&A activities
The Results It Achieved:
JP Morgan Chase acquisition was able to build both Contact Centres in time for launch and start taking calls on Day 1. Tangerine ensured all employees were integrated into Scotiabank by required deadline. MD Financial ensured the business case was ready for execution.
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